Effective Date: 19-03-2024
At Trade Brokers Limited, we strive to deliver your orders in a timely, reliable, and cost-effective manner. This Shipping & Delivery Policy outlines the terms and conditions for shipping and delivery of goods purchased through our platform. Please read this policy carefully to understand our shipping practices.
We offer shipping to a wide range of countries and regions. The availability of shipping to your location will be displayed during the checkout process.
Currently, we ship to the following regions:
United Kingdom
United States
European Union
Middle East
Asia
Rest of the World
If your country or region is not listed, please contact our customer service team for more information on shipping options.
Shipping costs are calculated based on the weight, dimensions, and destination of the items being shipped. You will see the exact shipping cost at checkout before confirming your order.
Domestic Shipping (UK): Standard rates apply based on order size and delivery location.
International Shipping: Rates vary depending on the destination country and service level selected.
Shipping fees are non-refundable, except in cases where the item is damaged during transit or does not meet our quality standards.
All orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed after 3:00 PM (local time) or on weekends will be processed the following business day.
Please note that during peak seasons or promotional periods, processing times may take longer. You will receive an email notification when your order has been shipped.
The time it takes for your order to reach you depends on your shipping destination and the service level you choose at checkout. Below are our estimated delivery times:
Domestic (UK): 2–5 business days
EU and European Countries: 3–7 business days
United States and Canada: 5–10 business days
Rest of the World: 7–14 business days
These delivery times are estimates and may vary depending on the shipping carrier and any customs procedures.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our carrier’s website.
If you have trouble tracking your order, please contact our customer service team at [email protected].
We use reputable carriers to ensure your orders are delivered in a timely and secure manner. Our primary shipping partners include:
Royal Mail (for domestic and EU deliveries)
UPS
DHL
FedEx
Other local and international carriers as required
Please note that we reserve the right to change shipping carriers at our discretion, but we will always ensure your order is delivered safely and on time.
For international orders, customs duties and taxes may apply depending on the country of delivery. These fees are the responsibility of the customer and are not included in the shipping cost.
Customs policies and import duties vary widely between countries. We recommend that you contact your local customs office for more information about these potential charges.
In the unlikely event that your order is lost or damaged during transit, please contact us immediately at [email protected]. We will initiate an investigation with the shipping carrier and work with you to resolve the issue.
If your order is damaged, please provide us with photographic evidence of the damage so that we can assist you accordingly.
Our Return & Refund Policy governs returns and exchanges. Please see our Return Policy for more details about how we handle returns, exchanges, and refunds.
If you have any questions about our shipping policies, delivery times, or any other related concerns, please do not hesitate to contact us:
Trade Brokers Limited
123 Kingsway Business Park
London, United Kingdom
Email: [email protected]
Phone: +44 1234 567890
