Effective Date: 19-03-2024
At Trade Brokers Limited, we are committed to providing high-quality services and maintaining customer satisfaction. In the event that you are not satisfied with your purchase, we have outlined our Refunds & Disputes Policy below to ensure transparency and fairness.
Please read this policy carefully to understand your rights and our procedures in case of a dispute or refund request.
Refunds will be considered under the following conditions:
If the products purchased through Trade Brokers Limited are damaged or defective upon arrival, we will offer a full refund or replacement, subject to our verification process.
If the wrong items are shipped or an item is missing from your order, we will issue a full refund or send the correct item once the issue is verified.
If the service provided does not match what was described on our website, a refund may be requested within 30 days of purchase.
If your order has not been delivered within the estimated delivery window due to an error on our part, we will issue a refund once the issue is investigated.
To request a refund, please follow the steps below:
Please reach out to our customer support team at [email protected] within 30 days of receiving your product or service. Provide your order number, a brief description of the issue, and any relevant supporting documentation (photos, tracking numbers, etc.).
In the case of damaged or defective products, you may be asked to return the item to us or provide evidence of the issue (e.g., photos of damage). Trade Brokers Limited will cover the return shipping costs for damaged or defective items.
Once we receive your refund request, our team will assess the situation and determine eligibility. Refunds are typically processed within 5–7 business days after the approval of your request.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
The following items and services are non-refundable:
Payments for digital products or services, including software licenses or subscriptions, are non-refundable unless the service was not provided or was faulty.
Orders that are custom-made or tailored to your specific requirements are not eligible for a refund.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged goods or incorrect items).
If you encounter any issues with our services or products, we encourage you to first contact our customer service team to resolve the matter. We are committed to finding a fair and timely resolution to any issues you may face.
If the issue is not resolved to your satisfaction, it will be escalated to the relevant department for further review.
If the dispute cannot be resolved through direct communication, we may suggest third-party mediation or arbitration to reach an amicable solution.
If necessary, legal action will be taken to resolve any disputes under the jurisdiction of the applicable laws governing Trade Brokers Limited.
If you wish to cancel an order before it has been shipped, please contact us immediately at [email protected]. We will do our best to cancel the order before it is processed for shipping.
Once an order has been shipped, it cannot be canceled, but you may be eligible to return the item in accordance with our refund policy.
If you have any questions or concerns regarding this Refunds & Disputes Policy, please don’t hesitate to contact us. We are here to assist you.
Trade Brokers Limited
123 Kingsway Business Park
London, United Kingdom
Email: [email protected]
Phone: +44 1234 567890
